N
NPS
Net Promoter Score
The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. It is used as a proxy for gauging the customer’s overall satisfaction with a company’s product or service and the customer’s loyalty to the brand.
We use Delighted to manage our NPS scores, data, and communication. Click here for more in-depth info on NPS.